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COMMUNITY CLASS COMMUNICATION 1/12/22

Forthcoming changes to our community group classes

Dear class participant,

We would like to take this opportunity to thank you for your ongoing custom and we hope that our services continue to support you to achieve a balanced and healthy lifestyle.

Since establishing in October 2019, the past 3 years have been quite a roller coaster.  Thanks to your support, Pilates Scotland now delivers classes throughout Edinburgh, the Lothians,  Falkirk and Fife, not forgetting our Pilates on demand services which continue to be a hit all over the UK and as far afield as the USA!  In addition to our face-to-face community classes we are also the sole provider of Pilates classes within Norton House Hotel & Spa and One Spa at the Sheraton Grand Hotel & Spa.  If there’s one thing we have learnt in the past 3 years it’s that our community really does love Pilates!

Our philosophy at Pilates Scotland has always been to keep things simple; we select popular venues situated in the heart of local communities allowing us to bring people together to share a common interest in Pilates.  Since launching our online class bookings, we have always tried our best to make the booking process as simple as possible however, we often receive feedback from our class participants that this is an area we could further improve.  Well, you have spoken and we have listened and with that, we are delighted to introduce a new class payment system which will launch later this month.  Not only have we invested in this new and improved payment system but we are also delighted to offer you access to our on demand services free of charge; allowing you to supplement your practice between classes from the comfort of your own home.  For further details of our on demand classes, please click here.  Once your January booking has been confirmed, you will receive a unique code to enable you to subscribe to our on demand services.  What better way to keep your practice going throughout the festive break.  To those who already hold an active on demand subscription with us, you don’t need to do anything and once your January payment has been received, we will amend your monthly on demand payment and you will no longer be charged for this service.

Our new package will offer you, the member, the following benefits:

  • Streamline Bookings – Your payment will now be made monthly by direct debit on the 1st of each month. This means we will no longer operate a ‘priority booking period’ and your space will automatically be renewed each month unless you cancel your subscription.
  • Access to our on demand classes which will enable you to supplement your practice from home or on the go.
  • Increased frequency of class delivery throughout the year – After receiving ongoing feedback from our class participants, we are pleased to inform you that our classes will now run throughout the majority of the year with the exception of the Easter and Festive breaks.

Price Review
Over the past 18 months we have tried extremely hard to protect our members from any price increase despite the fact that our operating costs continue to increase as a result of several factors such as the increase in venue rental costs, utilities, cost of fuel and increased equipment costs to name a few.  With this in mind, from January 2023 we will be applying a small increase of £1 per class.  From 4th January, our classes will therefore be charged at a rate of £11.00 per class.

How do I secure my class space?
As a valued customer, we are offering you our final ‘priority booking period’ allowing you to reserve your space in your current class before all remaining spaces are opened to our waiting lists and the general public on 12th December 2022.

All you need to do to secure your place in your current class is complete a Direct Debit mandate.  You will receive an email from us later this morning (1st December) which will include a unique link to your Direct Debit mandate form for you to complete.  You can expect to receive this email from our usual email address ‘[email protected]’.  Once completed, you will receive confirmation of your payment instruction and your new monthly payment will be collected on the 1st January 2023 and on the 1st day of each month thereafter, unless cancelled.  Furthermore, you will also receive a copy of your monthly invoice via email for your records.

We hope that these changes will further enhance your experience with us and we thank you for your continued support.

Should you have any questions in the meantime, please do not hesitate to get in touch by using our contact us form or by emailing us at [email protected].

 

Warm regards,

The Pilates Scotland Team

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